Customer services are just one of the important parts of the business that runs business and offers products and services. Basically they provide the service relevant to sales before the purchase, during the sale, and after the purchase of any product. They must create a good impression to the customer so that buyers can and will come again and again to the store, shop, boutique or any other service facility. Every buyer has a 100% expectation on quality and price of the goods and services.
However as competition arise between businesses; the act of customer service is considered an additional edge and an advantage of the business and bad customer service will have an impact on the management as they can be complained in return. Of course, it can lead to a lost of sales.
Training your customer service staff will be necessary to gain more sales. A sales team could generally help a lot however a customer service representative plays the role of communicating directly to the customer and addressing what they need and want, also professionalism is one of the important attributes that the staff has to develop. They can create a long term relationship to the customers and excellence on their services can invite more leads and buyers indeed.
Some of the business owners create a team to work with making an opportunity to use the strength of this department. However, to some business these teams are not necessarily important and just a thing of the past. As technology gets advanced, the traditional means of creating lead was changed into a competitive arena which works within the online business community.
As such the couriers are less in need of the role of customer service staff. One or two of them may suffice to address the problems that they might encounter. For instance the Fast Track Courier of Sydney offers the most relevant feature of allowing its customer to see and track the courier deliver man, without letting the customer call the office or customer service administrator just to ask the location and status of the parcel delivery. This courier basically lets the customer rate the courier upon the completion of the job. This easy and simple way of system makes it more efficient for both customer and business to deliver and accept the service so that the customer representative support is not needed anymore.